Responsible Gaming
Gambling Should Be Entertainment, Not Income
At HippoHQ, we believe online casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. The house always has a mathematical advantage, and you should only gamble with money you can afford to lose.
Please gamble responsibly and within your means. If you feel your gaming habits are becoming problematic, support is available.
Age Verification & Legal Requirements
Online gambling in New Zealand is only legal for individuals aged 18 years and over. By accessing any online casino through this site, you confirm that you are at least 18 years old and meet all legal requirements to gamble in your jurisdiction.
We do not knowingly permit access to minors. If you are under 18, please do not gamble.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Watch for these warning signs in yourself or others:
- Chasing Losses: Gambling more to recover money you've lost
- Hiding Gambling: Concealing gambling activity or spending from friends and family
- Loss of Control: Inability to stick to betting limits or stop when you intend to
- Neglecting Responsibilities: Prioritising gambling over work, study, or family obligations
- Financial Strain: Borrowing money to gamble or using essential funds for betting
- Mood Changes: Gambling to escape negative emotions or stress
- Escalating Bets: Needing to bet larger amounts to feel the same excitement
- Failed Attempts to Quit: Repeated unsuccessful efforts to reduce or stop gambling
If you recognise any of these signs, please reach out for help immediately.
Self-Help Tools & Control Features
Most reputable online casinos offer tools to help you maintain control over your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a day, week, or month
- Loss Limits: Cap the amount you're willing to lose in a set timeframe
- Betting Limits: Restrict the size of individual bets
- Reality Checks: Receive notifications during gaming sessions to remind you how long you've been playing
- Session Time Limits: Set automatic disconnection after a certain period
- Self-Exclusion: Voluntarily exclude yourself from an online casino for a fixed or indefinite period
We encourage you to use these tools proactively. Talk to your casino's customer support team about setting limits that work for you.
Support Organisations
If you or someone you know is struggling with problem gambling, help is available. The following organisations provide free, confidential support:
New Zealand
- Problem Gambling Foundation (PGF): Free counselling, support groups, and resources. www.pgf.nz | Phone: 0800 664 262
- Gambling Harm Reduction Services: Confidential support through District Health Boards across NZ
International Support (if accessing from abroad)
- United Kingdom: GamCare — www.gamcare.org.uk | National Problem Gambling Clinic
- United Kingdom: GamStop (Self-Exclusion) — www.gamstop.co.uk
- Australia: Gambling Help Online — www.gamblinghelponline.org.au | 1800 858 858
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org | 1-800-GAMBLER
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de
All support services are confidential and free of charge.
If You Need Help, Reach Out Today
Struggling with gambling? You are not alone. Seeking help is a sign of strength, not weakness. Professional counsellors are available 24/7 to assist you with no judgment.
Contact the Problem Gambling Foundation (NZ):
- Phone: 0800 664 262 (Free, confidential)
- Website: www.pgf.nz
Recovery is possible. Help is just one call away.